Order Cancellation
Orders can be canceled at any time before they are shipped. If your order has already been paid and you need to cancel or make changes, please contact us within 12 hours of placing the order. After this period, the order may have already been processed or shipped.

Refund Policy
At Brisa Lumière, your satisfaction is our top priority. All purchases made through www.brisalumiere.com are covered by the following guarantees:

• Full refund if you do not receive your order.

• Full refund if your order does not arrive within the guaranteed timeframe (14 business days, not including 1–2 business days required for processing).

• Full or partial refund if the item received is not as described.

Refunds are not applicable under the following conditions:

• The order does not arrive due to circumstances within the customer’s control (e.g., incorrect shipping address provided).

• The order does not arrive due to exceptional events beyond our control (e.g., customs delays, natural disasters).

All products are backed by a 14-day money-back guarantee. If you are not satisfied with your purchase, please contact us via our Contact Us page or email hello@brisalumiere.com, and we will issue a full refund of the purchase price.

Easy Returns
If you are not satisfied with your purchase, you may return it for a refund or replacement within 14 days of delivery—no questions asked.

Please note:

• Return shipping is the responsibility of the customer.

• Please contact us before returning any item so we can provide return authorization and instructions.

• Unauthorized returns may not be accepted.

Need Help?
If you have any questions about refunds, returns, or cancellations, please contact our support team at hello@brisalumiere.com. We are always here to help and ensure you have the best shopping experience.